Account Director Retail Design – H/F
At MALHERBE PARIS, our independent creative agency at the crossroads of art and commerce, international leader (Paris, Shanghai and New York) in retail design, hospitality and digital creation, we work with major global brands on design and retail strategy (Hennessy, Dior, Sephora, L’occitane, Krug, Cartier, Mandarin Oriental etc.). For over 30 years, we have been asserting the difference of a French culture and imagining new shopping experiences by combining a creative approach based on elegance, innovation and freedom of expression, applied to a multitude of retail professions: hotels and restaurants, spas, cosmetics, jewellery, department stores, shopping centres, mass distribution, food & beverage, travel retail, etc.
To find out more: https://www.instagram.com/malherbeparis/
As a Client Director at MALHERBE PARIS, you will be an integral part of a retail design business unit, reporting to the Creative Director. Collaborating closely with a multidisciplinary team of designers, interior architects, 3D artists, and art directors, you will manage and develop key accounts in the cosmetics sector. This role requires a thoughtful approach to balancing strategic oversight, commercial management, and creative partnership to deliver solutions aligned with our clients’ needs and ambitions.
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Role requirements
MISSION
- Participate in the development of the Business Unit
- Manage and develop a client portfolio
- Advise clients and participate in the development of communication plans and strategies
- Supervise projects: briefing, resource planning, creative development, production, schedules, budgets and reporting
- Participate in calls for tenders and prospecting meetings
STRATEGIC ADVICE
- Lead client briefs for new projects / calls for tenders, understand brands and their needs
- Participate in prospective meeting and contribute to strategic development
- Organize the team’s workload, manage and answer to schedules, budgets, constraints
COMMERCIAL MANAGEMENT / MANAGEMENT
- Manage budgets, planning and profitability of projects
- Lead global client relationships, develop / negotiate methodologies and commercial proposals, follow-up / coordinate with the creative teams from brief to of project delivery
- Manage and supervise a team of project managers
- Report commercial status of projects to the commercial director
- Build customer loyalty within your portfolio and identify growth opportunities of your accounts through: analysis of new customer needs, expansion opportunities, loyalty development, etc
BUSINESS DEVELOPMENT
- Promote and sell the services of the agency at large
- Proactively lead development of new services
- Develop synergies, in-business within the group with our different business units
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Qualities & characteristics
- 10 years of experience in a similar role in an agency setting
- Autonomy and organizational skills
- Strong interpersonal skills, emotional intelligence and leadership
- Management experience
- Strong analytical, synthesis and writing skills
- Creative, diplomatic, proactive
- Curious and open minded
- Fluent English
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Please attach a portfolio for review, we look forward to seeing your work !