CDI -
Full time -
Paris

Account Manager – H/F

At MALHERBE PARIS, our independent creative agency at the crossroads of art and commerce, international leader (Paris, Shanghai and New York) in retail design, hospitality and digital creation, we work with major global brands on design and retail strategy (Hennessy, Dior, Sephora, L’occitane, Krug, Cartier, Mandarin Oriental etc.). For over 30 years, we have been asserting the difference of a French culture and imagining new shopping experiences by combining a creative approach based on elegance, innovation and freedom of expression, applied to a multitude of retail professions: hotels and restaurants, spas, cosmetics, jewellery, department stores, shopping centres, mass distribution, food & beverage, travel retail, etc.

To find out more: https://www.instagram.com/malherbeparis/

As an account manager at MALHERBE PARIS, you will be an integral part of a retail design business unit, reporting to the Creative Director. Collaborating closely with a multidisciplinary team of designers, interior architects, 3D artists, and art directors, you will manage and develop key accounts in the cosmetics sector. This role requires a thoughtful approach to balancing strategic oversight, commercial management, and creative partnership to deliver solutions aligned with our clients’ needs and ambitions.

  • Role requirements

    PROJECT MANAGEMENT

     

    • Receive briefs for new projects, understand brand challenges and objectives, draft meeting minutes, establish strong client relationships, and manage projects in alignment with timelines, creative direction, and technical requirements.
    • Ensure proper financial management of accounts, track progress, oversee signed quotes and purchase orders.

     

     

    CLIENT RELATIONSHIP

     

    • Coordinate with creative teams from project briefing to final delivery.
    • Ensure mastery of services, adherence to deadlines, and high-quality project execution.

     

     

     

    COMMERCIAL MANAGEMENT

     

    • Monitor budgets, schedules, and project profitability, ensuring budget compliance.
    • Provide commercial reporting.

     

     

    UPSELLING

    • Implement strategies to drive upselling, analyze new client needs.

  • Qualities & characteristics

     

    • 3+ years of experience in a similar role within an agency setting
    • Autonomous with strong organizational skills
    • Excellent interpersonal skills, active listening, and a collaborative mindset
    • Proactive, innovative, and curious
    • Strong analytical, synthesis and writing skills
    • Creative, diplomatic and dynamic
    • Fluent in English
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