Full time -

Digital Account Director – H/F

At MALHERBE PARIS, our independent creative agency at the crossroads of art and commerce, international leader (Paris, Shanghai, Hong Kong and New York) in retail design and digital creation, we work with major global brands on design and retail strategy (Hennessy, Dior, Sephora, L’occitane, Krug, Cartier, etc.). For 28 years, we have been asserting the difference of a French culture and imagining new shopping experiences by combining a creative approach based on elegance, innovation and freedom of expression, applied to a multitude of retail professions: cosmetics, jewellery, department stores, shopping centres, mass distribution, food & beverage, travel retail, etc.

To find out more: https://www.instagram.com/malherbeparis/

We are looking for a Digital Account Director to join a new team and growing digital business unit within an established design and retail agency. An entrepreneurial project with great ambition, you will be responsable for the planning, development et management of the digital strategy for a diverse set of clients.

  • Role requirements



    • Act as a primary day-to-day client contact across several large-scale projects
    • Builds good relationships with team members
    • Identify client issues and propose solutions through large digital pillars.
    • Developing team members by coaching, training and identifying areas for growth
    • Actively initiate programmes to train, upskill, and develop the talent on the team.
    • Work with Creative, Technology, Delivery, Planning, UX, and Data to ensure project deliverables meet deadlines, stay within estimations, and are of world-class quality.
    • Seeks out opportunities with related client brands. Run pitches start-to-back and convert opportunities
    • Set out growth initiatives (inbizz)




    • Extensive account management experience at a digital agency, professional services firm or similar organisation.
    • Successful track record of building exceptional client relationships; necessary capability, presence and professionalism to inspire confidence and credibility with clients and colleagues.
    • Understanding and experience of web/internet and marketing; experience in business strategy, information design, creative design and web technology, as well as broad understanding of marketing/advertising elements of campaigns, annual plans, strategic goals and brand awareness.
    • A passion for innovation and business strategy.
      Ability to build successful ‘trusted advisor’ relationships with key senior client contacts.
  • Qualities & characteristics



    • Senior client advisor
    • Project and team management
    • 7+ Years of experience with a strong understanding of digital universe